A1 LISTENING · EXERCISE 04

Information
gap.

Complete two real-world service forms by listening closely to spelling, numbers and useful expressions.

17 questionsTwo conversationsSpelling & numbers

CONVERSATION 1

At the hotel

Listen for the guest’s spelling, passport number, room number and receptionist expressions.

HOTEL REGISTRATION

Questions 1–6Letters, numbers and up to THREE WORDS.

METIC HOTELGuest registration

1Guest has got a

First nameEmma

2Spell the surname 3Receptionist says 4Guest must 5Passport number 6Room number

CONVERSATION 2

Complete the customer record. Pay special attention to letter sequences, postcode, email and telephone numbers.

CUSTOMER DETAILS

Questions 7–17Write the exact letters, numbers or short answer.

METIC BANKNew customer record

Name taskListen and spell both names

7Spell first name 8Spell surname 9Address 10Postcode 11Home phone 12Work phone 13Email address 14Nationality 15Marital status 16Occupation 17Age